ICOPRO.ORG ships worldwide using ELTA National post and Fan courier depending on the final destination.
All shipments destined for countries inside and outside the European Union, are accompanied by an invoice declaring the value of the merchandise.
Orders are usually processed and shipped out within 48 hours from receipt. Order processing begins at the time you receive your order confirmation email . During sales or special promotions, processing times may be longer.
When your order has shipped, you will receive a Shipping Notification email from us containing your order number and the tracking number of your shipment. With this number, you can access the tracking page of our shipping partner to monitor the progress of your package as it is in transit to you.
Once an order has shipped, it MUST be accepted upon delivery. All fees incurred by any order refused upon delivery will be the responsibility of the client–including but not limited to: the cost of re-entry, customs fees and duties (for shipments outside the EU). Said fees will be deducted from any refund or store credit due the client.
Pre-Ordered items will be shipped as soon as they are received in our warehouse. The full price will be deducted the same day in which the order is placed, despite the postponed shipment date.
PRODUCT AVAILABILITY ISSUES
Some items require more time to ship out than described above so please check the shipping status of each product (in the product information page) if quick delivery is a critical aspect when placing your order.
DIFFERENT SHIPPING STATUS ITEMS
In case your shopping bag includes items with different shipping statuses additional shipping charges will apply in case of multiple shipments
For a delivery estimate, simply click on the “Shipping & Deliveries ” button located in each Product Information page.
- Couriers do not make deliveries or pick-ups on Sundays and Greek holidays.
- If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the ICOPRO.ORG commercial agreement, the package may risk being sent back to Greek at the Client’s expense including any import fees that may be assessed upon re-entry to Greek . These fees will be deducted from any eventual reimbursement.
- ICOPRO.ORG cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of ICOPRO.ORG
At check out you can choose between our Gift or Basic option
For any inquiries about your order or complaints, please contact our Customer Care Team at support.org